Knowledge Management Specialist

Cypress HCM; Plano (TX); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Cypress HCM seeks a Knowledge Management Specialist to enhance how employees create, organize, access, and leverage critical knowledge across enterprise platforms.

The role focuses on governance, content strategy, SharePoint Online administration, information architecture, and improving the employee digital experience. You will partner with stakeholders, deliver training, and drive content lifecycle improvements.

Qualifications

• Bachelor’s degree in a relevant field or equivalent professional experience.
• 3–5 years in knowledge management, content strategy, and digital workplace operations.
• Hands-on experience configuring SharePoint Online including sites, libraries, metadata, permissions.
• Experience implementing knowledge governance with audits, ownership, and version control.
• Strong information architecture, taxonomy, metadata, and search fundamentals.

Responsibilities

• Develop and maintain knowledge management practices to improve content quality and user experience.
• Conduct content inventories, audits, and gap analyses to identify opportunities for improvement.
• Establish and maintain content governance standards, including: Taxonomy and metadata, Ownership models, Review cycles, Version control, Naming conventions, Content lifecycle management.
• Partner with subject matter experts to transform complex information into clear, user-friendly resources including: SOPs, Quick reference guides, Training materials, Support documentation.

Skills

Knowledge management

Content strategy

SharePoint Online

Information architecture

Search optimization

Stakeholder management

Training delivery

Education

Bachelor’s degree or equivalent

Tools

Power BI

Power Automate

Power Apps

Microsoft Teams

Microsoft Search

Job description

Knowledge Management Specialist (SharePoint Online)

We are seeking a Knowledge Management Specialist to help improve how employees create, organize, access, and leverage critical business knowledge across enterprise platforms. This role will focus on knowledge governance, content strategy, SharePoint Online administration, information architecture, and improving the overall employee experience within digital workplace environments. The ideal candidate is someone who can bridge content strategy, technology, and user experience - helping teams structure information effectively, improve searchability, maintain high-quality knowledge assets, and drive adoption of knowledge management practices. This role will partner closely with business stakeholders, subject matter experts, and content owners to assess existing knowledge repositories, improve content lifecycle processes, provide training, and optimize SharePoint-based solutions.

Responsibilities

Knowledge Management & Content Governance

• Develop and maintain knowledge management practices that improve content quality, accessibility, and employee experience.
• Conduct content inventories, audits, and gap analyses to identify opportunities for improvement.
• Establish and maintain content governance standards, including: Taxonomy and metadata, Ownership models, Review cycles, Version control, Naming conventions, Content lifecycle management
• Partner with subject matter experts to transform complex information into clear, user-friendly resources including: Standard operating procedures (SOPs) , Quick reference guides, Training materials, Support documentation

SharePoint Online Administration & Digital Workplace Support

• Configure and maintain SharePoint Online environments, including: Sites, Pages,
• Libraries, Lists, Metadata, Views, Permissions, Navigation, Web parts
• Support content organization, migration, archival, and retirement activities.
• Improve information discovery through better: Site structure, Search optimization, Metadata implementation, Navigation design, Content placement

Stakeholder Support, Training & Adoption

• Serve as a knowledge management partner to business stakeholders and content owners.
• Provide guidance, onboarding, training sessions, and ongoing support to users.
• Facilitate knowledge sharing best practices and help teams maintain accurate, relevant content.
• Coordinate with technical teams when platform enhancements, defects, or configuration changes are required.

User Experience & Findability

• Apply user-centered design principles to improve: Information architecture, Content discovery, Search experiences, Employee engagement
• Analyze content usage, search behaviors, and user feedback to identify improvement opportunities.
• Support AI-ready knowledge practices by improving content structure, metadata quality, ownership, and reliability.

Required Qualifications

• Bachelor’s degree in Knowledge Management, Business Administration, Information Systems, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or related field OR equivalent professional experience.
• 3–5 years of experience in: Knowledge management, Content strategy, Digital workplace operations, Intranet management, Enterprise content management, Related specialist/practitioner roles
• Hands‑on experience configuring and maintaining SharePoint Online, including: Sites, Pages, Libraries, Lists, Metadata, Permissions, Navigation, Web parts, Content lifecycle settings
• Experience implementing knowledge governance practices, including: Content audits, Ownership models, Review cycles, Version control, Archiving/retirement processes
• Strong understanding of: Information architecture, Taxonomy, Metadata, Search fundamentals

Content findability

• Strong communication, organization, facilitation, and stakeholder management skills.
• Ability to train users, lead knowledge‑sharing sessions, and provide ongoing support.

Preferred Qualifications

• Experience with Microsoft 365 tools including: Power BI, Power Automate, Power Apps, Microsoft Teams, Microsoft Search
• Experience analyzing search analytics, usage metrics, and content health data.
• Familiarity with: Accessibility standards, UX principles, Content design methodologies, User‑centered design practices
• Experience supporting enterprise‑scale intranets, digital workplace platforms, or distributed content ownership models.

Ideal Candidate Profile

• You are someone who enjoys bringing structure to complex information environments. You understand that successful knowledge management is not just about storing documents - it is about helping people find the right information quickly, trust the content they discover, and confidently use it to make decisions.
• You are comfortable working with both technical teams and business users, balancing SharePoint configuration skills with strong communication, organization, and change management abilities.

Logistics

• Contract Duration: Initial 6-month contract with potential extension
• Work Model: Hybrid (primarily remote with occasional onsite collaboration; onsite expectations may evolve based on business needs)
• Location: Plano, TX area preferred

Compensation

• $30-35/hr (W2)

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