Remote Key Accounts Executive

MSC Industrial Supply Co.; Twin Falls (ID); On-site; USD 35,000 - 55,000; Full time

Job summary

MSC Industrial Supply Co. is seeking a Key Accounts Executive to drive sales growth by expanding relationships with existing customers, identifying cross-sell and upsell opportunities, and delivering on-site service within designated territories.

You will manage portfolios with revenues from $25K to $250K, lead account strategies, and collaborate with internal teams to maximize customer retention and sustainable growth, supported by CRM-driven forecasting and reporting.

Qualifications

• High school diploma or GED required; college degree preferred.
• 2–3 years outside direct sales/service experience preferred but not required.
• Industry experience (e.g., fasteners, industrial maintenance supplies) preferred.
• Strong technical aptitude to read and analyze technical materials.
• Ability to resolve problems, develop action plans, and drive results.
• Excellent communication, presentation, listening, and relationship-building skills.
• Proficient with MS Word, Excel, PowerPoint, and email; adapt to PC-based order systems and handheld scanning devices.
• Strong organization, time management, and basic math skills.
• High integrity and ability to build long-term customer relationships.
• Reliable transportation, valid driver's license, and insurance; ability to work from home office.

Responsibilities

• Build and strengthen relationships with customers at all levels to ensure retention.
• Develop strategies to deepen account penetration and expand revenue.
• Serve as trusted advisor with tailored, value-driven solutions.
• Lead implementation of company programs within assigned accounts.
• Process orders, verify shipments, stock inventory, and manage returns.
• Use CRM to track sales activity and forecast accurately.
• Collaborate with internal teams to deliver excellent service.
• Drive setup of vending and VMI services at locations.
• Design pricing for non-contract customers in collaboration with sales management.
• Monitor market trends and competitors to provide forward-looking solutions.
• Submit timely sales reports aligned with management expectations.
• Ensure orders are captured using ordering technology.
• Participate in cross-functional projects supporting company goals.

Skills

Communication

Presentation skills

Relationship-building

Problem solving

Technical aptitude

Time management

Math skills

MS Office

Technical reading

Education

High school diploma

College degree preferred

Tools

Order entry systems

Handheld scanners

MS Word

MS Excel

MS PowerPoint

Job description

MSC Industrial Supply Co. is seeking a Key Accounts Executive to drive sales growth by expanding relationships with existing customers, identifying cross-sell and upsell opportunities, and delivering on-site service within designated territories.

You will manage portfolios with revenues from $25K to $250K, lead account strategies, and collaborate with internal teams to maximize customer retention and sustainable growth, supported by CRM-driven forecasting and reporting.