Remote Key Account Manager — Strategy & Growth Lead

Optimize Consulting; United States; A distancia; USD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental/Vision/Life insurance

Unlimited PTO

Federal holidays and additional break

Parental leave

401(k) with company match

Equipment provided

Fully remote

Growth path to partnership

Descripción de la vacante

Optimize Consulting LLC is seeking a Key Account Manager to own client relationships across up to 10 accounts—from nonprofits to B2B clients—working remotely with a VP of Client Services. You’ll coordinate content, campaigns, and reporting, ensuring on-schedule delivery and client satisfaction.

You will be the primary strategic contact, directing cross-functional teams, drafting agendas, and producing monthly account reports.

Formación

• At least two years of experience managing client relationships at an agency, consulting firm, or nonprofit, including leading meetings and handling difficult conversations.
• Working knowledge of direct response fundraising or digital marketing: email, text, landing pages, and how their results are measured.
• Clear, prompt written communication: your agendas, follow-ups, and reports leave no question about who owns what.
• Diligence: you proof everything before it goes to a client and catch problems before clients do.
• Strong organization: you track tasks across several accounts in a reliable system, hit due dates, and communicate early when something has to move.
• Ownership of your own week: you plan your work, keep commitments without reminders, and raise problems early.

Responsabilidades

• Serve as the main point of contact for your clients: lead recurring account calls, set agendas, and send follow-ups with clear owners and dates.
• Turn client requests into detailed Asana tasks and move each account's work through drafting, proofing, approval, and deployment.
• Manage each account's content and project calendar, and coordinate the specialists who deliver the work, including our content production, major gifts, grants, and digital marketing teams.
• Coordinate deliverables with our content production team, and make minor edits or write simple pieces as you get comfortable with each account.
• Compile a monthly Key Account Report for each client covering results against goals, campaign and content performance, and next steps, and present it to the client and to our leadership team.
• Track account health and flag risks early, including goals that are off track or signs that a client may reduce services.
• Look for ways to bring more value to each account, and recommend new campaigns or services when they fit a client's goals.

Conocimientos

Client management

Direct response fundraising

Written communication

Diligence

Organization

Time management

Herramientas

HubSpot

Salesforce

Virtuous

Donor CRM

Asana

Descripción del empleo

Optimize Consulting LLC is seeking a Key Account Manager to own client relationships across up to 10 accounts—from nonprofits to B2B clients—working remotely with a VP of Client Services. You’ll coordinate content, campaigns, and reporting, ensuring on-schedule delivery and client satisfaction.

You will be the primary strategic contact, directing cross-functional teams, drafting agendas, and producing monthly account reports.