Remote Justice Client Success Leader

Axon; United States; À distance; USD 86 000 - 138 000; Plein temps

Avantages offerts par ce poste

Competitive salary & 401k matching

Discretionary PTO

Paid parental leave

Medical, Dental, Vision plans

Fitness programs

Emotional & Mental Wellness support

Learning & Development programs

Employee Resource Groups (ERGs)

Snacks in offices

Résumé du poste

Axon is seeking a Justice Senior Customer Success Manager to partner with prosecutors and public defenders, guiding adoption of the Justice platform. You will engage stakeholders, craft success plans, and drive cross-functional collaboration to meet operational goals.

The role emphasizes deep justice domain knowledge, strong relationship management, and a data-driven approach to improve customer outcomes. Remote work on the West Coast with travel.

Qualifications

• Experience in justice/legal sector, with knowledge of prosecutors, defenders, discovery and court processes.
• Proven ability to engage justice stakeholders (DAs, ADAs, PDs, IT) to drive success strategies.
• Strong project management with tracking of multiple requests, issues and plans.
• Experience leading process improvements in large organizations.
• Experience tracking product adoption and customer engagement via data tools.
• Excellent written and verbal communication; able to present to leadership.
• Bachelor's degree or equivalent work experience.

Responsabilités

• Engage with customers through regular calls, business reviews and daily needs.
• Monitor and manage adoption metrics to ensure full platform use.
• Create success plans and document progress toward goals and results.
• Manage escalations as quarterback for critical issues; align internal teams.
• Communicate milestones and updates to Sr. Leadership.
• Collaborate with marketing and training teams for webinars and calls.
• Develop deep product understanding and ensure proper implementation in customer environments.
• Learn and share industry best practices to solve customer needs.
• Partner with Sales to identify growth opportunities within accounts.
• Learn and share industry best practices to solve customer needs.

Connaissances

Justice sector experience

Stakeholder engagement

Project management

Process improvement

Adoption metrics analysis

Communication & presentation

Formation

Bachelor's degree or equivalent

Description du poste

Axon is seeking a Justice Senior Customer Success Manager to partner with prosecutors and public defenders, guiding adoption of the Justice platform. You will engage stakeholders, craft success plans, and drive cross-functional collaboration to meet operational goals.

The role emphasizes deep justice domain knowledge, strong relationship management, and a data-driven approach to improve customer outcomes. Remote work on the West Coast with travel.