Senior Manager, Customer Success — Justice & Corrections

Axon; Scottsdale (AZ); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

401k match

Paid time off

Parental leave

Medical benefits

Fitness programs

Wellness support

Learning & development

Office snacks

Job summary

Axon is seeking a Senior Manager of Customer Success for Justice & Corrections. You will lead a hands-on team of 8–12 Customer Success Managers, guiding adoption, outcomes, and customer value.

Expect frequent collaboration with Sales, Product, and Support to drive strategic initiatives. You’ll develop operating rhythms, set expectations, and coach teams to deliver proactive, customer-obsessed service while navigating complex escalations and ensuring high retention and satisfaction across public

Qualifications

• Minimum 8+ years in Customer Success or related field.
• 3+ years of people management experience leading CS teams.
• Proven ability to coach and develop diverse teams.

Responsibilities

• Lead, coach, and develop a team of CSMs across Justice & Corrections.
• Set clear expectations around engagement, adoption, ownership, risk, and performance.
• Establish 1:1s, account reviews, performance management and development plans.
• Build repeatable playbooks for onboarding, adoption, health, and escalations.

Skills

Customer Success

Leadership

Coaching

Data-driven

Cross-functional

Sales partnership

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

Axon is seeking a Senior Manager of Customer Success for Justice & Corrections. You will lead a hands-on team of 8–12 Customer Success Managers, guiding adoption, outcomes, and customer value.

Expect frequent collaboration with Sales, Product, and Support to drive strategic initiatives. You’ll develop operating rhythms, set expectations, and coach teams to deliver proactive, customer-obsessed service while navigating complex escalations and ensuring high retention and satisfaction across public