Senior Customer Success Manager — Justice & Corrections

Axon; Atlanta (GA); Presencial; USD 150.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k with employer match

Paid time off

Parental leave

Medical, Dental, Vision

Fitness programs

Learning & development

Snacks in offices

Descripción de la vacante

Axon is seeking a Senior Manager of Customer Success for Justice & Corrections to lead a team of 8–12 CSMs, directing adoption, risk management, and outcomes across two growth markets. This hands-on leadership role blends coaching, customer engagement, and data-driven strategy to scale our customer program.

You will build operating rhythms, develop talent, and partner with Sales, Product, and Professional Services to deliver a coordinated customer experience.

Formación

• 8+ years in Customer Success, Experience SaaS or related field.
• 3+ years of direct people management leadership.
• Proven ability to coach teams and scale CS programs.

Responsabilidades

• Lead and develop a team of 8–12 Customer Success Managers.
• Drive adoption, retention, and customer outcomes across key segments.
• Build operating rhythms, playbooks, and scalable processes.

Conocimientos

Customer Success

SaaS

People management

Cross-functional leadership

Data-driven decisions

Account strategy

Customer journey

Churn risk

Educación

Bachelor's degree or equivalent

Herramientas

Salesforce

Gainsight

Descripción del empleo

Axon is seeking a Senior Manager of Customer Success for Justice & Corrections to lead a team of 8–12 CSMs, directing adoption, risk management, and outcomes across two growth markets. This hands-on leadership role blends coaching, customer engagement, and data-driven strategy to scale our customer program.

You will build operating rhythms, develop talent, and partner with Sales, Product, and Professional Services to deliver a coordinated customer experience.