Senior Manager, Customer Success - Justice & Corrections

Axon Enterprise; Atlanta (GA); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

401k with employer match

Discretionary paid time off

Paid parental leave

Fitness Programs

Emotional & Mental Wellness support

Snacks in offices

Job summary

Axon is seeking a Senior Manager of Customer Success for Justice & Corrections in Atlanta. You will lead a team of 8–12 CS Managers, drive adoption, and partner across Sales, Product, and Support to deliver customer outcomes.

You’ll coach managers, set operating rhythms, manage escalations, and use data to reduce risk and improve NPS and CSAT. Travel 25–50% is expected as you scale our CS programs.

Qualifications

• 8+ years in Customer Success or related fields.
• 3+ years of people management experience.
• Experience scaling CS programs, processes, and playbooks.
• Proven ability to partner with Sales to drive outcomes.
• Strong written and verbal communication with stakeholders.

Responsibilities

• Lead and develop a team of CS Managers across Justice and Corrections.
• Own operating rhythms, onboarding, account planning, and health metrics.
• Build trusted relationships with customer stakeholders and manage escalations.
• Coach CS teams to identify adoption gaps and risks and drive value.
• Collaborate with Sales, Product, PS, Support to improve outcomes.

Skills

Customer success leadership

Coaching

Data-driven decision making

Cross-functional leadership

Sales collaboration

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

Axon is seeking a Senior Manager of Customer Success for Justice & Corrections in Atlanta. You will lead a team of 8–12 CS Managers, drive adoption, and partner across Sales, Product, and Support to deliver customer outcomes.

You’ll coach managers, set operating rhythms, manage escalations, and use data to reduce risk and improve NPS and CSAT. Travel 25–50% is expected as you scale our CS programs.