Remote Japanese Social Media Community Moderator (Contract)

Social Factor; Nevada; Remote; USD 28,000 - 41,000; Part time

Job summary

Social Factor is a social media agency that helps brands grow by listening, reaching, and responding across digital communities. We are seeking moderators for project-based, part-time work with flexible schedules to accommodate a variety of brands and time zones.

Ideal candidates have native-level Japanese, strong brand voice understanding, and proven social moderation experience. Experience with Sprinklr, Khoros, or Sprout Social is a plus, with 24/7 shifts possible depending on client needs.

Qualifications

• Native-level understanding of Japanese language
• Excellent verbal and written communication skills; mirror voice/tone of multiple brands
• Ability to engage with users and understand client brand voice
• Experience in social media moderation and live stream moderation is a plus
• Familiarity with major social platforms: YouTube, Facebook, X, Instagram, LinkedIn

Responsibilities

• Moderate and nurture online communities in English and Japanese
• Engage with users in real-time and troubleshoot issues
• Follow brand voice guidelines and workflows
• Monitor conversations and enforce community guidelines
• Collaborate with clients to understand evolving needs and brand standards

Skills

Japanese language

Tools

Sprinklr

Khoros

Sprout Social

Job description

Social Factor is a social media agency that helps brands grow by listening, reaching, and responding across digital communities. We are seeking moderators for project-based, part-time work with flexible schedules to accommodate a variety of brands and time zones.

Ideal candidates have native-level Japanese, strong brand voice understanding, and proven social moderation experience. Experience with Sprinklr, Khoros, or Sprout Social is a plus, with 24/7 shifts possible depending on client needs.