Japanese Social Media Moderator — Flexible Part-Time/Contract

Social Factor; Texas; Remote; USD 25,000 - 36,000; Part time

Job summary

Social Factor is seeking a project-based, part-time Community Moderator with native Japanese language skills to join our remote US team. You will help develop and moderate digital communities for well-known brands, engaging in real-time conversations and troubleshooting as needed.

You will work with English and Japanese content, adhere to client brand voice, and manage multiple communities across platforms.

Qualifications

• Native-level understanding of Japanese language.
• Deep understanding of language pop culture, nomenclature, slang.
• Understand client brand voice and engage users accordingly.
• Previous social media moderation experience required; live stream moderation a plus.
• Sprinklr/Khoros/Sprout Social experience is a plus.
• Excellent verbal and written communication; mirror brand voice.
• Strong organizational and multitasking abilities; follow workflows.
• High energy with ability to work in a dynamic environment.

Responsibilities

• Moderate social media communities in English and Japanese.
• Interact with users in real-time and troubleshoot issues.
• Follow client brand voice and official guidelines across platforms.
• Support multiple brands and adapt to changing client needs.

Skills

Japanese language

Moderation experience

Brand voice & guidelines

Communication skills

Real-time engagement

Multitasking

Technical savvy

Tools

Sprinklr

Khoros

Sprout Social

Job description

Social Factor is seeking a project-based, part-time Community Moderator with native Japanese language skills to join our remote US team. You will help develop and moderate digital communities for well-known brands, engaging in real-time conversations and troubleshooting as needed.

You will work with English and Japanese content, adhere to client brand voice, and manage multiple communities across platforms.