Japanese-Language Social Media Moderator — Contract/Part-Time

Social Factor; New York (NY); Remote; USD 22,000 - 34,000; Part time

Job summary

Social Factor seeks a project-based/part-time Community Moderator with native Japanese language skills to build and grow brand communities. You will engage users across social platforms, reflect the client voice, and troubleshoot in real-time while adhering to guidelines.

Flexible schedules include 24/7 shifts where needed, with fast response expectations. Ideal candidates have moderation experience, knowledge of Sprinklr or similar tools, and the ability to multitask in a dynamic agency

Qualifications

• Native-level understanding of Japanese language.
• Deep understanding of language pop culture, nomenclature, references and slang.
• Able to understand client's brand voice and engage with users accurately.
• Previous social media moderation experience required; live stream moderation a plus.
• Sprinklr certification, Khoros, and/or Sprout Social experience is a plus.
• Excellent organizational and multitasking abilities; follow clear guidelines/workflows.
• Excellent verbal and written communication; mirror voice/tone of brands.
• Strong spelling/grammar; language tests may be given.
• Willingness to learn, think critically, proactive.
• High energy; multitask in a dynamic, growing org.
• Interact with users in real-time and troubleshoot discussions.
• Knowledge of major platforms: YouTube, Facebook, X, Instagram, LinkedIn, etc.
• Windows 10 and macOS 12.x; fast internet connection.

Responsibilities

• Moderate digital communities for well-known brands as opportunities arise.
• Engage with users, answer questions, and troubleshoot in real-time.
• Maintain brand voice and follow client guidelines in conversations.

Skills

Japanese language

Brand voice understanding

Live moderation experience

Social media moderation

Communication skills

Multitasking

Tools

Sprinklr

Khoros

Sprout Social

Job description

Social Factor seeks a project-based/part-time Community Moderator with native Japanese language skills to build and grow brand communities. You will engage users across social platforms, reflect the client voice, and troubleshoot in real-time while adhering to guidelines.

Flexible schedules include 24/7 shifts where needed, with fast response expectations. Ideal candidates have moderation experience, knowledge of Sprinklr or similar tools, and the ability to multitask in a dynamic agency