Bilingual Japanese Social Media Community Moderator

Social Factor; Phoenix (AZ); Remote; USD 21,000 - 34,000; Part time

Job summary

Social Factor is seeking project-based, temporary, or part-time moderators with native-level Japanese and strong English skills to manage digital communities for well-known brands. You will engage users in real-time, reflect brand voice, and follow established guidelines.

Experience with live streams and platforms like Sprinklr, Khoros, or Sprout Social is a plus. We offer flexible schedules to fit various lifestyles, including 24/7 opportunities.

Qualifications

• Native-level understanding of Japanese language.
• Deep understanding of language pop culture, nomenclature, slang.
• Able to understand client's brand voice & accurately engage with users.
• Previous social media moderation experience is required; live stream moderation is a plus.
• Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus.

Responsibilities

• Develop strong, growing digital communities for brands.
• Moderate English and Japanese communities and engage with users in real-time.
• Follow clear guidelines and workflows to ensure consistent moderation.
• Mirror voice/tone of multiple brands and maintain brand integrity.

Skills

Native Japanese

Social media moderation

Brand voice alignment

Live stream moderation

Sprinklr / Khoros / Sprout Social

Tools

Sprinklr

Khoros

Sprout Social

Job description

Social Factor is seeking project-based, temporary, or part-time moderators with native-level Japanese and strong English skills to manage digital communities for well-known brands. You will engage users in real-time, reflect brand voice, and follow established guidelines.

Experience with live streams and platforms like Sprinklr, Khoros, or Sprout Social is a plus. We offer flexible schedules to fit various lifestyles, including 24/7 opportunities.