Japanese Social Media Moderator - Part-Time Contract

Social Factor; Tallahassee (FL); Remote; USD 21,000 - 34,000; Part time

Job summary

Social Factor is seeking moderators with native-level Japanese language skills to join our project-based teams. We offer flexible schedules, with some work being 24/7 to fit early birds or night owls. Roles are temporary or part-time and open to US-based candidates across many states, including Florida.

Experience moderating social channels, understanding brand voice, and engaging with users is required. Certification in Sprinklr, Khoros, or Sprout Social is a plus; strong communication and

Qualifications

• Native-level understanding of Japanese language.
• Deep understanding of language pop culture, nomenclature, cultural references, and slang.
• Able to understand client's brand voice and accurately engage with users.
• Previous social media moderation experience required; live stream moderation is a plus.
• Sprinklr certification, Khoros, and/or Sprout Social experience is a plus.
• Exceptional organizational, multitasking abilities and ability to follow clear guidelines and workflows.
• Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands).
• Strong willingness to learn and think critically; proactive approach.
• High energy with the capability to multitask in a dynamic, rapidly growing organization.
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting.
• Knowledge of major social platforms: YouTube, Facebook, X, Instagram, LinkedIn, etc.
• Computer with Windows 10 and macOS 12.x, and internet speed ≥150 Mbps

Responsibilities

• Develop and nurture strong digital communities for top brands as opportunities arise.
• Interact with users in real-time, answering questions and engaging in discussions.
• Mirror brand voice and adhere to client guidelines and workflows.
• Moderate social channels; live streams moderation is a plus.
• Collaborate with team to ensure consistent, high-quality moderation across platforms.

Skills

Japanese language

Brand voice understanding

Verbal and written communication

Multitasking

Real-time engagement

Platform knowledge

Proactive learning

Energetic work style

User interaction

Tools

Sprinklr

Khoros

Sprout Social

Job description

Social Factor is seeking moderators with native-level Japanese language skills to join our project-based teams. We offer flexible schedules, with some work being 24/7 to fit early birds or night owls. Roles are temporary or part-time and open to US-based candidates across many states, including Florida.

Experience moderating social channels, understanding brand voice, and engaging with users is required. Certification in Sprinklr, Khoros, or Sprout Social is a plus; strong communication and