Customer Support Agent (Italian Speaking)

Neo Group; San Marino (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Be part of a pioneering project

Work in an international environment

Join a diverse community

Job summary

Join a leading company in the iGaming industry as an IT Customer Support Agent (Italian Speaking). In this role, you'll provide exceptional customer support, engage with clients, and help drive improvements in service processes. Ideal candidates will have experience in customer support, strong communication skills in English and Italian, and a passion for helping customers succeed.

Qualifications

• Previous experience in customer support or similar role.
• Excellent written and verbal communication skills in English and Italian.
• Strong problem-solving and conflict resolution skills.

Responsibilities

• Respond promptly and accurately to inquiries via chat and email.
• Handle complaints professionally, turning issues into positive outcomes.
• Record all customer interactions and transactions accurately.

Skills

Communication

Problem Solving

Customer Focus

Job description

IT Customer Support Agent (Italian Speaking)

Join Neo Group as an IT Customer Support Agent (Italian Speaking) and be part of a dynamic team revolutionizing the iGaming industry. We are seeking a motivated, customer-oriented individual to provide exceptional support to our clients.

Responsibilities:

1. Engaging with customers: Respond promptly and accurately to inquiries via chat and email, providing effective solutions.
2. Resolving challenges: Handle complaints professionally, turning issues into positive outcomes.
3. Ensuring satisfaction: Maintain a courteous and professional communication style to ensure customer happiness.
4. Keeping track: Record all customer interactions and transactions accurately for seamless service.
5. Driving improvements: Identify opportunities for process enhancements and share insights with management.

Requirements:

• Previous experience in customer support or similar role.
• Excellent written and verbal communication skills in English and Italian.
• Patience, empathy, and a customer-focused attitude.
• Strong problem-solving and conflict resolution skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Benefits:

• Be part of a pioneering project to shape and revolutionize a new market brand.
• Work in an international environment with a passionate, motivated, and professional team.
• Join a diverse community across multiple global locations, fueling our hyper-growth and success.

Explore more about Neo Group on our Career Website, Instagram, and LinkedIn. Apply today and help redefine the future of iGaming!