Member Support Agent (Fully Remote)

Dynata; United States; Remote; USD 27,000 - 39,000; Full time

Job summary

Dynata is seeking a customer service professional to support our consumer clients in a fast-paced environment. The role is a full-time position based in Canada, requiring strong language and interpersonal skills.

You will follow up with support staff to ensure ticket resolutions, assist team leads with administrative tasks and coordinate escalations, and help fulfil service requirements for the role. Fluent English and Italian are essential, and proficiency with Microsoft Office is expected.

Qualifications

• Must read, write, and speak English at an advanced level and Italian fluently.
• At least 2 years of customer service experience directly interacting with consumers.
• Proficient in Microsoft Office Suite and able to learn new software.

Responsibilities

• Follow up with other support staff to ensure satisfactory ticket resolution.
• Support team leads with admin tasks and coordinate escalations.
• Help ensure fulfilment of service requirements for the role.

Skills

English (advanced)

Italian fluency

Tools

Microsoft Office Suite

Job description

• Follow up with other support staff to ensure satisfactory ticket resolution.
• Support team leads with admin tasks and coordinate escalations.
• Help ensure fulfilment of service requirements for the role.

Required Skills & Qualifications:

• Must read, write, and speak English at an advanced level and Italian fluently.
• At least 2 years of customer service experience directly interacting with consumers.
• Proficient in Microsoft Office Suite and able to learn new software.

About the Role:

• Full-time permanent position based in Canada.
• Fluent in Italian at expert or native proficiency level.
• Work in a stimulating, fast-paced environment as a proactive team player.

Dynata

Dynata is the global leader in online data collection for the market research industry. We have a collaborative, inclusive culture with a focus on excellence and have been recognized with the 2026 ATD BEST Award for talent development.