Italian-Speaking Client Support Specialist with Relocation

Employers from Greece; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie in the United States is seeking an Italian-speaking Client Support Specialist to assist Italian-speaking clients with inquiries across phone, email, and live chat. You will resolve product and account questions with a professional, service-driven approach.

Ideal candidates bring fluency in Italian and English, prior customer support experience, and strong communication skills.

Qualifications

• Fluency in Italian and English, both written and spoken.
• Experience in customer support or similar role preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with focus on customer satisfaction.
• Able to manage multiple tasks in a dynamic environment.
• Familiarity with CRM software and basic computer applications.
• Enthusiastic and committed to outstanding customer service.

Responsibilities

• Provide outstanding support to Italian-speaking clients through various communication channels, including phone, email, and live chat.
• Address customer inquiries related to products, services, and account issues effectively and professionally.
• Troubleshoot customer complaints and provide timely resolutions to ensure a high level of customer satisfaction.
• Document and track all customer interactions accurately in the CRM system for efficient follow-up.
• Work collaboratively with team members to maintain high service standards and improve client experiences.
• Identify areas for service improvement and get involved in discussions for enhancing customer support processes.
• Stay updated on product information to provide accurate and relevant details to clients.

Skills

Italian language

English language

CRM software

Tools

CRM software

Job description

Patrique Mercier Recruitment By Nellie in the United States is seeking an Italian-speaking Client Support Specialist to assist Italian-speaking clients with inquiries across phone, email, and live chat. You will resolve product and account questions with a professional, service-driven approach.

Ideal candidates bring fluency in Italian and English, prior customer support experience, and strong communication skills.