Italian-Speaking Travel Support Specialist

Employers from Greece; United States; Remote; USD 36.000 - 52.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

Zusammenfassung

Patrique Mercier Recruitment FR is seeking an Italian-speaking Customer Support Representative for an Online Travel Agency. You will assist Italian-speaking clients with their travel bookings via phone, email, and chat, ensuring smooth itineraries and addressing questions on changes, policies, and refunds.

The role requires fluency in Italian and English, prior customer-support experience, and strong communication skills.

Qualifikationen

• Fluent in Italian and English (written and spoken).
• Experience in customer support, preferably in travel or hospitality.
• Proficient with CRM software and standard office apps.

Aufgaben

• Deliver exceptional customer support to Italian-speaking clients via phone, email, and chat for online travel bookings.
• Assist customers with itineraries, changes, cancellations, and travel policies.
• Resolve customer issues and complaints promptly to ensure a positive travel experience.
• Document customer interactions accurately for future reference and follow-up.
• Collaborate with travel partners and internal teams to provide comprehensive solutions.
• Stay updated on travel regulations, offerings, and industry trends to assist customers effectively.
• Collect and analyze customer feedback to contribute to service quality improvements.

Kenntnisse

Italian & English fluency

Customer support experience

CRM software

Excellent communication

Detail-oriented

Tools

CRM software

Office applications

Jobbeschreibung

Patrique Mercier Recruitment FR is seeking an Italian-speaking Customer Support Representative for an Online Travel Agency. You will assist Italian-speaking clients with their travel bookings via phone, email, and chat, ensuring smooth itineraries and addressing questions on changes, policies, and refunds.

The role requires fluency in Italian and English, prior customer-support experience, and strong communication skills.