Italian-Speaking E-Commerce Support Pro (Relocation Covered)

Employers from Greece; United States; Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Job summary

Patrique Mercier Recruitment FR is seeking an Italian-speaking E-Commerce Support Specialist to ensure a seamless online shopping experience for Italian-speaking customers. You will handle inquiries via email, chat, and phone, addressing product information, order status, returns, and payments with care.

Fluency in Italian and English, plus prior customer support or e-commerce experience, is highly desirable.

Qualifications

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer support or e-commerce roles is highly desirable.
• Strong interest in e-commerce and knowledge of online shopping trends.
• Excellent communication skills with a commitment to providing exceptional customer service.
• Familiarity with customer service software and CRM applications.
• Ability to work independently and manage inquiries in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Provide outstanding support to Italian-speaking customers through email, chat, and phone inquiries.
• Assist customers with questions about product information, order status, returns, and payment processes.
• Resolve customer complaints and issues in a timely and professional manner.
• Manage and process customer orders accurately and efficiently.
• Stay informed about the latest product updates, promotions, and company policies.
• Collaborate with cross-functional teams to improve customer experience and service delivery.
• Document customer interactions accurately in the CRM system for effective tracking and follow-up.

Skills

Italian language

English language

Customer support experience

E-commerce knowledge

Communication skills

CRM software

Tools

CRM software

Job description

Patrique Mercier Recruitment FR is seeking an Italian-speaking E-Commerce Support Specialist to ensure a seamless online shopping experience for Italian-speaking customers. You will handle inquiries via email, chat, and phone, addressing product information, order status, returns, and payments with care.

Fluency in Italian and English, plus prior customer support or e-commerce experience, is highly desirable.