Remote IT Support Technician

Everglade Works; Boston (MA); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Monthly remote work stipend

Career growth opportunities

Health, dental, and vision insurance

Job summary

A leading IT solutions company in Boston is seeking a skilled IT Technician to provide remote support for hardware, software, and network issues. The role requires at least 2 years of experience in a similar position and expertise in troubleshooting various technical challenges. The ideal candidate will have strong communication skills and a proactive approach to problem-solving. Competitive salary, remote work stipend, and generous benefits are included.

Qualifications

• 2+ years of experience as an IT Technician or similar role.
• Strong knowledge of Windows and MacOS environments.
• Experience troubleshooting printers, VPNs, networking issues, and firewalls.

Responsibilities

• Provide top-tier remote technical support for hardware, software, and network issues.
• Install, configure, and maintain workstations, laptops, and VPNs.
• Monitor and support cybersecurity tools, patch updates, and backups.

Skills

Technical troubleshooting

Remote support tools

Communication skills

Organizational skills

Tools

TeamViewer

AnyDesk

Remote Desktop

Google Workspace

Microsoft 365

Job description

A leading IT solutions company in Boston is seeking a skilled IT Technician to provide remote support for hardware, software, and network issues. The role requires at least 2 years of experience in a similar position and expertise in troubleshooting various technical challenges. The ideal candidate will have strong communication skills and a proactive approach to problem-solving. Competitive salary, remote work stipend, and generous benefits are included.