IT Technician II: Global Onsite & Remote Support

Intelligent Technical Solutions; United States; Remote; USD 7,830 - 11,152; Full time

Benefits offered by this job

Life Insurance

Flexible Benefit Reimbursement

Paid Time Off

Maternity/Paternity Leave

Paid US Holiday

Night Shift Bonus

Health & Wellness Program

Company-paid training and certification

Job summary

A growing IT service provider in the United States is seeking a Technician II to provide both onsite and remote IT support. The ideal candidate will have strong Windows and Mac OS troubleshooting skills, experience in Helpdesk support, and proficiency in supporting various business applications. The role requires excellent communication skills and the ability to work full-time during specified hours. The company offers various benefits including health programs and paid time off.

Qualifications

• Minimum two years in Helpdesk support or a similar role.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Excellent command of English, both spoken and written.

Responsibilities

• Resolve technical issues with minimal assistance.
• Participate in on-call rotation for after-hours support.

Skills

Windows troubleshooting

Mac OS troubleshooting

Application troubleshooting

User profile management

Basic networking knowledge

Office 365 support

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

3cx Basic Certified Engineer

Job description

A growing IT service provider in the United States is seeking a Technician II to provide both onsite and remote IT support. The ideal candidate will have strong Windows and Mac OS troubleshooting skills, experience in Helpdesk support, and proficiency in supporting various business applications. The role requires excellent communication skills and the ability to work full-time during specified hours. The company offers various benefits including health programs and paid time off.