Remote IT Support Technician I | Help Desk & Windows/macOS

Innovative Technical Solutions BV

United States

Remote

USD 5,500 - 6,900

Full time

7 days ago

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Benefits offered by this job

Health coverage

Life insurance

Paid time off

Parental leave

Paid holidays

Night-shift bonus

Wellness support

Training & certification

Job summary

Innovative Technical Solutions BV is seeking a remote technical support specialist to keep client devices and business systems reliable and secure. You will respond rapidly to user issues and perform routine maintenance while measuring success through customer feedback, ticket handling, and resolution quality.

You triage urgent tickets, diagnose problems on Windows and macOS, coordinate with vendors, and perform patches, updates, and security remediations.

Qualifications

Experience troubleshooting Windows and macOS environments.
Experience with Microsoft 365 or Office, Adobe applications, Active Directory, backups, and endpoint security.
Strong English communications and customer service skills; ability to work independently.

Responsibilities

Triage urgent tickets and calls, diagnose problems, and resolve issues using remote support tools.
Troubleshoot Windows and macOS workstations, printers, peripherals, and common business software.
Coordinate with software or service vendors when outside assistance is needed.
Perform maintenance such as patches, updates, disk cleanup, vulnerability remediation, and performance tuning.
Keep support records accurate and strive for strong first-contact resolution.