ITTechnician I (Remote)

Innovative Technical Solutions BV; United States; Remote; USD 5,500 - 6,900; Full time

Benefits offered by this job

Health coverage

Life insurance

Paid time off

Parental leave

Paid holidays

Night-shift bonus

Wellness support

Training & certification

Job summary

Innovative Technical Solutions BV is seeking a remote technical support specialist to keep client devices and business systems reliable and secure. You will respond rapidly to user issues and perform routine maintenance while measuring success through customer feedback, ticket handling, and resolution quality.

You triage urgent tickets, diagnose problems on Windows and macOS, coordinate with vendors, and perform patches, updates, and security remediations.

Qualifications

• Experience troubleshooting Windows and macOS environments.
• Experience with Microsoft 365 or Office, Adobe applications, Active Directory, backups, and endpoint security.
• Strong English communications and customer service skills; ability to work independently.

Responsibilities

• Triage urgent tickets and calls, diagnose problems, and resolve issues using remote support tools.
• Troubleshoot Windows and macOS workstations, printers, peripherals, and common business software.
• Coordinate with software or service vendors when outside assistance is needed.
• Perform maintenance such as patches, updates, disk cleanup, vulnerability remediation, and performance tuning.
• Keep support records accurate and strive for strong first-contact resolution.

Skills

Windows/macOS

MS 365

Active Directory

Endpoint security

Customer service

Remote support

MSP experience

Adobe apps

Office

Job description

Role overview

Provide remote technical support that keeps client devices and business systems reliable and secure. The work combines rapid response to user issues with routine maintenance, with performance measured through customer feedback, ticket handling, resolution quality, and time tracking.

Responsibilities

• Triage urgent tickets and calls, diagnose problems, and resolve issues using phone and remote support tools.
• Troubleshoot Windows and macOS workstations, printers, peripherals, office software, business applications, and basic endpoint connectivity.
• Coordinate with software or service vendors when an issue needs outside assistance.
• Perform maintenance such as patching, updates, disk cleanup, vulnerability remediation, firmware updates, alert response, and performance tuning.
• Keep support records accurate and work toward strong first-contact resolution and service quality.

Requirements

• Prior help desk or technical support experience, including troubleshooting Windows and macOS environments.
• Practical skills in application support, PC deployment or imaging, and user profile management.
• Experience supporting Microsoft 365 or Office, Adobe applications, Active Directory, backup tools, endpoint security, mobile devices, and common business software.
• Strong written and spoken English, customer service skills, and the ability to work independently; managed service provider experience is preferred.
• Full-time availability, Monday to Friday, 8 a.m.–5 p.m. Pacific time, and ability to support rotating coverage as needed.
• A remote-work setup with a computer meeting the stated operating system and processor requirements, at least 8 GB RAM, stable 25 Mbps upload and download internet, a noise-canceling headset, smartphone, HD webcam, and second monitor; desktop users also need a UPS.

Nice to have

• At least two of CompTIA A+, Network+, Security+, or 3CX Basic Certified Engineer certifications.

Benefits and work setup

This is a remote role. Listed benefits include health coverage for employees and eligible dependents, life insurance, flexible benefit reimbursement, paid time off starting at 15 days, parental leave, paid U.S. holidays, a night-shift bonus, wellness support, and employer-funded training and certification. Starting pay is listed at $4.68 per hour and may vary with experience and location.