Remote IT Support Specialist: Windows & Devices

AI2IO; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid time off

Life insurance

Disability coverage

Tuition reimbursement

Parental leave

Job summary

AI2IO is seeking a Support Technician Specialist to join a fully remote, US-based team. You will be the first line of support for Windows, Microsoft 365, and Apple devices, handling incidents, licensing requests, and basic network issues.

You will document steps, contribute to the knowledge base, and collaborate with App, DevOps and Security teams. Travel up to 5% and a strong focus on customer satisfaction with timely resolutions.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related discipline required.
• 10 years of experience in Information Technology preferred.
• Strong familiarity with Windows OS and Microsoft 365 applications, plus iOS familiarity.

Responsibilities

• Provide primary support for Windows OS, Microsoft 365 apps, peripherals, and iPhone/iPad.
• Coordinate software licensing requests and hardware orders.
• Escalate complex issues to Engineering, DevOps, or Security teams as needed.
• Document troubleshooting steps and maintain knowledge base articles.
• Travel up to 5% for on-site activities or client meetings.

Skills

Windows OS

Microsoft 365

iOS familiarity

Networking basics

Troubleshooting

Documentation

Remote teamwork

Multitasking

Customer focus

Education

Bachelor's degree in IT/CS

Job description

AI2IO is seeking a Support Technician Specialist to join a fully remote, US-based team. You will be the first line of support for Windows, Microsoft 365, and Apple devices, handling incidents, licensing requests, and basic network issues.

You will document steps, contribute to the knowledge base, and collaborate with App, DevOps and Security teams. Travel up to 5% and a strong focus on customer satisfaction with timely resolutions.