Remote IT Support Technician - AI-Powered Problem Solver

Workleap Inc.; United States; Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Family health insurance

Telemedicine

Annual wellness budget

Flexible vacation policy

Remote work with Montreal office

In-person gatherings twice a year

Claude access

Job summary

Workleap Inc. is seeking an IT Support Specialist to deliver human, efficient support across the company in both French and English. You’ll manage access controls, SaaS tools, and the device fleet while collaborating with a team that moves fast.

You’ll document workflows, automate repetitive tasks, and leverage AI to resolve requests quickly. The role emphasizes improving processes, supporting seamless onboarding for new hires, and maintaining secure, scalable access across Microsoft 365 and

Qualifications

• Fluent in French and English, spoken and written.
• Solid first- and second-line IT support experience.
• Comfort with Microsoft 365 / Entra ID environments, access management, and SaaS tools.
• Knowledge of device fleet management (Windows and macOS).
• Builder mindset: document, structure, and automate repetitive work.
• Comfort using AI daily to solve problems and build tools.
• Bonus: experience with Jamf, Jira Assets, Slack, or scripting (PowerShell, Python).

Responsibilities

• Deliver reliable, human support to employees to keep productivity high.
• Own access and SaaS tool management for new hires and security.
• Maintain device fleet deployment and inventory across the team.
• Document and structure knowledge to reduce repeat requests.
• Use AI tools to speed up resolution and enable higher-value projects.
• Propose and implement process and tool improvements.

Skills

French & English

IT support

Microsoft 365 / Entra ID

Device fleet management

Automation mindset

AI tooling

Jamf

Jira

Slack

Scripting

Job description

Workleap Inc. is seeking an IT Support Specialist to deliver human, efficient support across the company in both French and English. You’ll manage access controls, SaaS tools, and the device fleet while collaborating with a team that moves fast.

You’ll document workflows, automate repetitive tasks, and leverage AI to resolve requests quickly. The role emphasizes improving processes, supporting seamless onboarding for new hires, and maintaining secure, scalable access across Microsoft 365 and