Bilingual IT Support Technician: 1st/2nd Line, M365 & Fleet

Workleap Inc.; United States; Remote; USD 55,000 - 90,000; Full time

Job summary

Workleap Inc. is seeking a reliable IT support specialist to handle 1st/2nd line support, access control, SaaS tools, and fleet management. You will work in a bilingual environment (French/English) and contribute to faster resolution through documentation and automation.

You'll leverage Microsoft 365, Entra ID, SSO and MDM, manage ticketing workflows, and collaborate with a builder-driven, fast-moving team. Join a Montreal-founded company delivering practical, high-impact IT solutions.

Qualifications

• Strong 1st/2nd line IT support with bilingual FR/EN.
• Experience with Microsoft 365, Entra ID, SSO, MDM, ticketing and fleet management.

Responsibilities

• Deliver reliable 1st/2nd line IT support and manage access, SaaS tools, and fleet.
• Resolve issues, document knowledge, and use AI like Claude to speed resolutions.

Skills

1st/2nd line support

Bilingual French/English

Tools

Microsoft 365

Entra ID

SSO

MDM

Ticketing systems

Fleet management

Job description

Workleap Inc. is seeking a reliable IT support specialist to handle 1st/2nd line support, access control, SaaS tools, and fleet management. You will work in a bilingual environment (French/English) and contribute to faster resolution through documentation and automation.

You'll leverage Microsoft 365, Entra ID, SSO and MDM, manage ticketing workflows, and collaborate with a builder-driven, fast-moving team. Join a Montreal-founded company delivering practical, high-impact IT solutions.