Bilingual IT Support Technician - Remote Canada

Job4Travelers; California; Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Remote work with Montreal office

Health insurance + telemedicine + well

Flexible vacation policy

In-person gatherings twice a year

Claude AI access

Job summary

Workleap is a Montreal-based tech company offering modern software solutions. This IT Technician role is remote with access to the Montreal office, with Canada-wide salary and flexibility within the country.

You will deliver reliable, human IT support to employees, manage access and SaaS tools, maintain devices, and document learnings to improve the team. You\'ll use AI daily and collaborate on incidents and projects in a bilingual French/English environment.

Qualifications

• Fluency in French and English required.
• Solid first- and second-line IT support experience.
• Experience with Microsoft 365 / Entra ID environments.
• Knowledge of device fleet management (Windows/macOS).
• Documentation and automation of repetitive work.

Responsibilities

• Deliver reliable, human IT support to employees.
• Manage access and SaaS tools for new hires.
• Maintain device fleet and inventory.
• Document knowledge to reduce repeats.
• Use AI to speed up resolution and build new tools.
• Collaborate on incidents and projects.

Skills

French fluency

English fluency

IT support

Microsoft 365

Entra ID

SaaS tools

Device fleet mgmt

Slack

Jamf

Jira

Scripting PowerShell

Python

No-code automation

AI tools

Tools

Jamf

Jira/Jira Assets

Slack

PowerShell

Python

Job description

Workleap is a Montreal-based tech company offering modern software solutions. This IT Technician role is remote with access to the Montreal office, with Canada-wide salary and flexibility within the country.

You will deliver reliable, human IT support to employees, manage access and SaaS tools, maintain devices, and document learnings to improve the team. You\'ll use AI daily and collaborate on incidents and projects in a bilingual French/English environment.