Remote IT Support Specialist - AI-Driven & Bilingual EN/FR

Workleap Inc.; USA; Hybrid; USD 52.000 - 75.000; Vollzeit

Benefits dieser Stelle

Base health insurance

Remote work with Montreal office

Wellness budget

Zusammenfassung

Workleap Inc. is seeking a hands-on IT Support professional who can assist a bilingual workforce. You will deliver reliable support, manage SaaS access, and maintain device fleets, while leveraging AI to speed up resolutions.

You will collaborate with a cross-functional team in a remote-friendly role with access to the Montreal office. Prior experience in Microsoft 365 and Entra ID is essential.

Qualifikationen

• Fluency in French and English is required.
• Solid first- and second-line IT support experience.
• Comfort with Microsoft 365 / Entra ID, access management, and SaaS tools.

Aufgaben

• Deliver reliable, human IT support to Workleap employees to restore productivity quickly.
• Own access and SaaS tool management, device fleet maintenance, and knowledge documentation.
• Use AI daily to speed up request resolution and drive process improvements.

Kenntnisse

Bilingual FR/EN

IT Support

SaaS Tools

Microsoft 365

Entra ID

AI Productivity

Tools

Microsoft 365

Entra ID

Jobbeschreibung

Workleap Inc. is seeking a hands-on IT Support professional who can assist a bilingual workforce. You will deliver reliable support, manage SaaS access, and maintain device fleets, while leveraging AI to speed up resolutions.

You will collaborate with a cross-functional team in a remote-friendly role with access to the Montreal office. Prior experience in Microsoft 365 and Entra ID is essential.