Remote IT Support Specialist — AI & Automation Enthusiast

6sense; Oregon; Remote; USD 74,000 - 104,000; Full time

Benefits offered by this job

Health insurance

401K matching program

Paid holidays

Self-care days

Stock options

PTO

Job summary

6sense is seeking an IT Support Specialist to deliver world‑class IT support for a global, remote‑first workforce. You’ll handle end‑user support, administer modern workplace tech, identity systems, and AI platforms, while driving automation and process improvements.

You’ll manage onboarding/offboarding, device management, and SaaS platforms like Microsoft 365, Teams, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato, with a focus on security and scalable solutions that boost

Qualifications

• 3+ years of IT Support or related experience.
• Experience with macOS and Windows environments.
• Hands-on experience with Microsoft 365, Teams, Slack, and Zoom.
• Familiarity with Okta, Entra ID, SSO, and MFA.
• Experience with endpoint management tools such as Intune, Iru, or similar MDM.
• Strong troubleshooting and customer service skills.
• Experience in a remote-first environment.
• Basic scripting or automation (PowerShell, Bash, Python, Workato).
• Interest in AI technologies like Copilot and Claude.

Responsibilities

• Provide Tier 1 and 2 IT support via tickets, chat, email, and remote sessions.
• Support macOS and Windows environments and key collaboration tools.
• Manage onboarding, offboarding, access requests, and role changes.
• Administer identity services (Okta, Entra ID, SSO, MFA).
• Manage SaaS platforms (Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude, Workato).
• Deploy and maintain endpoints with Intune and related tools.
• Maintain asset inventory and device lifecycle.
• Support AI technologies and promote responsible AI practices.
• Develop scripts and automations to reduce manual effort.
• Create and maintain documentation and SOPs.

Skills

IT Support

Help Desk

End User Computing

macOS

Windows

Microsoft 365

Teams

Slack

Zoom

Identity management

Okta

Entra ID

MFA

Intune

Iru

CrowdStrike

Workato

SaaS platforms

Tools

Intune

Iru

CrowdStrike

Okta

Entra ID

Workato

Job description

6sense is seeking an IT Support Specialist to deliver world‑class IT support for a global, remote‑first workforce. You’ll handle end‑user support, administer modern workplace tech, identity systems, and AI platforms, while driving automation and process improvements.

You’ll manage onboarding/offboarding, device management, and SaaS platforms like Microsoft 365, Teams, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato, with a focus on security and scalable solutions that boost