Remote IT Support Team Lead

Flagler Technologies, Llc; Jacksonville (FL); Teletrabalho; USD 55 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Healthcare options

401k matching

Certification reimbursement

Resumo da oferta

FLAGLER TECHNOLOGIES Managed Services seeks an experienced Technical Support Team Lead for a dedicated customer environment. This remote, full-time role blends hands-on technical work with team leadership and customer communications to ensure high-quality, timely support.

You will guide the team, manage workloads, and collaborate with engineering and account teams to resolve complex issues and improve service delivery. Strong Microsoft and infrastructure expertise is essential.

Qualificações

• 3–5 years troubleshooting infrastructure and networking environments.
• Advanced experience administering Microsoft 365 environments.
• Advanced experience administering Active Directory and hybrid identity environments.
• Experience administering and troubleshooting multi-factor authentication solutions.
• PowerShell scripting and automation experience.
• Ability to troubleshoot complex technical issues and coordinate with engineering teams or third parties.
• Previous lead or supervisory experience with technical professionals.

Responsabilidades

• Coordinate daily workloads, assign tasks, and prioritize service requests across the dedicated support team.
• Monitor ticket queues, backlogs, and SLA performance to keep service delivery on track.
• Serve as the first escalation point for team members needing technical guidance or support.
• Provide advanced troubleshooting across Microsoft 365, Active Directory, hybrid infrastructure, networking, and MFA environments.
• Use PowerShell to automate administrative tasks and improve efficiency.
• Act as primary operational contact for customer stakeholders and communicate priorities and risks clearly.
• Attend recurring customer meetings to review performance and improvements.
• Review ticket notes and documentation for accuracy and compliance.

Conhecimentos

Microsoft 365

Active Directory

PowerShell

Networking

ITIL

Leadership

Customer service

Ferramentas

Ticketing systems

Descrição da oferta de emprego

FLAGLER TECHNOLOGIES Managed Services seeks an experienced Technical Support Team Lead for a dedicated customer environment. This remote, full-time role blends hands-on technical work with team leadership and customer communications to ensure high-quality, timely support.

You will guide the team, manage workloads, and collaborate with engineering and account teams to resolve complex issues and improve service delivery. Strong Microsoft and infrastructure expertise is essential.