Remote IT Help Desk Technician - Start Your IT Career

Flagler Technologies, Llc; Boca Raton (FL); A distancia; USD 22.000 - 28.000; Jornada completa

Descripción de la vacante

Flagler Technologies, Llc is seeking a proactive Help Desk Technician to join our Boca Raton team. You will be the first point of contact for clients, handling requests via phone, email, and chat, performing basic troubleshooting, and escalating complex issues to the right resources.

We value strong written and verbal communication, a willingness to learn, and the ability to collaborate with a remote team to deliver excellent IT support and a positive customer experience across the United States.

Formación

• 1–2 years of technical support, Help Desk, or similar IT experience.
• Industry-standard IT certifications such as CompTIA A+, Network+, Microsoft, or similar credentials.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Responsabilidades

• Responding to client support requests by phone, email, and chat.
• Troubleshooting common end-user technology issues.
• Gathering information and accurately documenting technical issues.
• Resolving basic support requests within your level of responsibility.
• Escalating more complex technical issues to the appropriate team.
• Collaborating with other technicians and team leads to provide a great customer experience.

Conocimientos

Customer service

Communication

Technical troubleshooting

Remote collaboration

Willingness to learn

Educación

Bachelor’s degree in Computer Science, Information Technology, or a related field

Herramientas

CompTIA A+

Network+

Microsoft certifications

Descripción del empleo

Flagler Technologies, Llc is seeking a proactive Help Desk Technician to join our Boca Raton team. You will be the first point of contact for clients, handling requests via phone, email, and chat, performing basic troubleshooting, and escalating complex issues to the right resources.

We value strong written and verbal communication, a willingness to learn, and the ability to collaborate with a remote team to deliver excellent IT support and a positive customer experience across the United States.