Hybrid IT Service Desk Technician (Tier 1)

Flagler Technologies, Llc; Boca Raton (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid time off (3 weeks)

Healthcare options (75% premium)

Group life insurance

401(k) with 4% match

Training & Certification reimbursement

Company-provided computer

Monthly mobile phone stipend

Job summary

Flagler Technologies, Llc is seeking a Service Desk Technician to join our hybrid team in Boca Raton. You will be the first point of contact for clients, troubleshooting issues via phone, email, chat, and occasional onsite visits while escalating complex problems to Tier 2/3 as needed.

The role requires 2-3 years in IT Help Desk/ MSP environments, with Windows/mac troubleshooting, M365 admin, and AD/Intune familiarity.

Qualifications

• 2-3 years of IT Help Desk, MSP, or related technical support experience.

Responsibilities

• Troubleshooting hardware, software, and connectivity issues.
• Assisting with user account administration, MFA, Active Directory, Microsoft Intune, and Intune-related tasks.
• Supporting workstation deployments, software installations, and endpoint management activities.
• Providing remote support and occasional onsite support at client locations as needed.
• Documenting work performed, troubleshooting steps, and resolutions within our ticketing system.
• Collaborating with senior technicians and team leads to deliver exceptional client service and continue developing your technical skills.
• Participating in IT projects and operational initiatives as business needs require.

Skills

Windows/mac troubleshooting

M365 administration

AD/Intune basics

Clear communication

Willingness to learn

Tools

Ticketing system

Job description

Flagler Technologies, Llc is seeking a Service Desk Technician to join our hybrid team in Boca Raton. You will be the first point of contact for clients, troubleshooting issues via phone, email, chat, and occasional onsite visits while escalating complex problems to Tier 2/3 as needed.

The role requires 2-3 years in IT Help Desk/ MSP environments, with Windows/mac troubleshooting, M365 admin, and AD/Intune familiarity.