Senior IT Service Desk Technician — Remote/Hybrid

Flagler Technologies, Llc; Boca Raton (FL); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Healthcare coverage

Life insurance

401(k) matching

Training & cert reimbursement

Phone stipend

Job summary

Flagler Technologies is seeking an IT Service Desk Technician Tier 2 in Boca Raton. You will triage, resolve, and elevate tickets from clients via phone, email, or chat, and troubleshoot PC, network, and server issues.

You will work with Active Directory and Office365, assisting users and teams while guiding junior staff. The role combines remote and on-site work with a hybrid schedule, typically Mon-Fri 8am-5pm EST, and a strong emphasis on customer service and problem solving.

Qualifications

• 4+ years of IT Systems Administration experience.
• Expertise with network troubleshooting, desktop support, server support, and Office365.
• Industry certifications or MSP experience preferred.
• Starting on day one, you’ll be equipped with knowledge to succeed in Customer Service and IT.

Responsibilities

• Triage, resolve, and elevate tickets for clients via phone, email, or chat.
• Troubleshoot End User PC and peripheral issues, network and server problems.
• Work with Active Directory and Office365, assisting clients and teams.
• Mentor junior Service Desk members and collaborate with peers to improve outcomes.

Skills

Network troubleshooting

Desktop support

Server support

Office365

Entra support

Job description

Flagler Technologies is seeking an IT Service Desk Technician Tier 2 in Boca Raton. You will triage, resolve, and elevate tickets from clients via phone, email, or chat, and troubleshoot PC, network, and server issues.

You will work with Active Directory and Office365, assisting users and teams while guiding junior staff. The role combines remote and on-site work with a hybrid schedule, typically Mon-Fri 8am-5pm EST, and a strong emphasis on customer service and problem solving.