Remote IT Support Specialist — Windows & Office Expert

Zim Directory; United States; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Retirement savings

Professional development

Remote work

Job summary

We are seeking a motivated IT Support Specialist to join Zim Directory's growing IT team in the United States. The role focuses on delivering technical assistance, troubleshooting hardware and software, and supporting end users across the organization in a fully remote capacity.

The ideal candidate has 1–5 years of IT support experience, strong Windows knowledge, and familiarity with Active Directory, VPN, and ticketing systems.

Qualifications

• 1–5 years of IT Support experience
• Strong knowledge of Windows OS and basic macOS troubleshooting
• Understanding of computer hardware, software installation and configuration
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience with Microsoft 365, Outlook, Teams and Office apps
• Familiarity with remote desktop and troubleshooting tools
• Experience with ticketing systems such as ServiceNow, Jira, or Zendesk
• Basic knowledge of Active Directory and user account management
• Strong communication, analytical and problem-solving skills
• Ability to work independently in a remote environment

Responsibilities

• Provide technical support to employees and end users via email, phone, and remote tools
• Troubleshoot hardware, software, network, and OS issues
• Install, configure and maintain computers, apps and IT equipment
• Assist users with Windows, macOS and Office applications
• Diagnose and resolve issues within SLAs
• Manage IT support tickets and documentation
• Support user account management, password resets and access permissions
• Assist with network connectivity, VPN and printer issues
• Monitor IT systems and escalate complex problems as needed
• Maintain IT asset records and deployment of equipment
• Follow IT security policies and data protection procedures
• Provide clear technical guidance and excellent customer service

Skills

Windows OS

MacOS troubleshooting

Networking fundamentals

Microsoft 365

Ticketing systems

Active Directory

Communication

Independent remote work

Education

Bachelor’s degree in IT/CS

Tools

ServiceNow

Jira

Zendesk

Remote Desktop

VPN tools

Office 365 tools

Job description

We are seeking a motivated IT Support Specialist to join Zim Directory's growing IT team in the United States. The role focuses on delivering technical assistance, troubleshooting hardware and software, and supporting end users across the organization in a fully remote capacity.

The ideal candidate has 1–5 years of IT support experience, strong Windows knowledge, and familiarity with Active Directory, VPN, and ticketing systems.