Remote IT Service Desk Engineer — Windows & MS 365 Specialist

My IT Crew; EE. UU.; A distancia; USD 14.000 - 17.000; Jornada completa

Descripción de la vacante

My IT Crew is seeking an IT support specialist to troubleshoot Windows devices, Microsoft 365, network infrastructure, and VoIP systems for clients, owning frontline support and incident resolution.

You will manage client communications, prioritize tickets, document knowledge base, and coordinate with vendors to drive end-to-end resolutions. Participation in weekly team meetings and ongoing trainings is expected.

Formación

• Hands-on troubleshooting across Microsoft technologies (Windows Server, AD, GP) and networking basics.
• Strong customer service skills and ability to document processes clearly.
• Experience creating internal docs and knowledge bases for teammates.

Responsabilidades

• Serve as the go-to expert for clients, troubleshooting Windows devices, Microsoft 365, network infrastructure, and VoIP systems
• Own client communication, build rapport, manage expectations, and ensure positive outcomes
• Manage ticket queue with prioritization and calm handling of escalations
• Contribute to a practical knowledge base and documentation for the team
• Coordinate between clients and vendors to drive end-to-end incident resolution
• Collaborate in weekly team meetings and trainings to drive growth

Conocimientos

Troubleshooting

Customer service

Documentation

Communication

Team collaboration

Herramientas

Windows Server

Active Directory

Group Policy

Microsoft 365

Hyper-V

DNS

DHCP

Remote Desktop

Descripción del empleo

My IT Crew is seeking an IT support specialist to troubleshoot Windows devices, Microsoft 365, network infrastructure, and VoIP systems for clients, owning frontline support and incident resolution.

You will manage client communications, prioritize tickets, document knowledge base, and coordinate with vendors to drive end-to-end resolutions. Participation in weekly team meetings and ongoing trainings is expected.