IT Support Specialist / Help Desk (US)

EdgeQ Technologies Private Limited; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

EdgeQ Technologies Private Limited is seeking a motivated IT Support Specialist / Help Desk to provide technical assistance, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.

You will support Windows and macOS environments, assist with email, VPN, and connectivity, manage tickets, and oversee user accounts. A 0–5 year background in technical support is typical; a related degree is preferred.

Qualifications

• Bachelor's degree or diploma in IT, CS, or related field (preferred).
• 0–5 years of experience providing technical support.
• Proficiency with Windows, macOS, and basic hardware.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Experience using ticketing tools like ServiceNow, Jira Service Management, or Zendesk.

Responsibilities

• Provide technical support to employees for hardware, software, and network-related issues.
• Troubleshoot desktops, laptops, printers, operating systems, and application problems.
• Install, configure, and maintain computer systems and IT equipment.
• Assist users with Windows, macOS, email, VPN, and connectivity issues.
• Manage support tickets, document incidents, and track resolutions.
• Support user account creation, password resets, and access management.

Skills

Windows

macOS

Networking basics

Education

Bachelor's degree or diploma in IT/CS or related field

Tools

ServiceNow

Jira Service Management

Zendesk

Job description

We are seeking a motivated and customer-focused IT Support Specialist / Help Desk to join our team. The role provides technical assistance, troubleshoots hardware and software issues, and ensures smooth day-to-day IT operations.

Key responsibilities

• Provide technical support to employees for hardware, software, and network-related issues.

• Troubleshoot desktops, laptops, printers, operating systems, and application problems.

• Install, configure, and maintain computer systems and IT equipment.

• Assist users with Windows, macOS, email, VPN, and connectivity issues.

• Manage support tickets, document incidents, and track resolutions.

• Support user account creation, password resets, and access management.

Required qualifications

• Bachelor's degree or diploma in IT, Computer Science, or a related field (preferred).

• 0–5 years of experience providing technical support.

• Proficiency with Windows, macOS, and basic computer hardware.

• Understanding of networking fundamentals such as TCP/IP, DNS, and DHCP.

• Experience using ticketing tools like ServiceNow, Jira Service Management, or Zendesk.

Nice to have

• Knowledge of Active Directory and Microsoft Entra ID.

• Familiarity with IT security best practices.

• Experience with Microsoft 365 and Outlook.