Remote IT Support Specialist - Windows & VPN Expert

EdgeQ Technologies Private Limited; United States; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

retirement savings

Job summary

EdgeQ Technologies Private Limited is seeking an IT Support Specialist for a fully remote role across the United States. You will assist end users, troubleshoot hardware and software, manage IT tickets, and ensure smooth operation of IT systems.

The role requires 1–5 years of IT support experience, strong Windows, basic macOS skills, and familiarity with Microsoft 365. Remote work, flexible arrangements, and US-wide coverage are offered.

Qualifications

• 1-5 years IT support experience.
• Strong Windows knowledge and macOS troubleshooting.
• Networking knowledge: TCP/IP, DNS, DHCP, VPN.
• Experience with Microsoft 365 and Office apps.

Responsibilities

• Provide technical support to employees via email, phone, and remote tools.
• Troubleshoot hardware, software, network, and OS issues.
• Install, configure, and maintain computers and IT equipment.
• Assist users with Windows and macOS applications and MS Office.
• Manage tickets and maintain documentation.
• Support account management, password resets, and access permissions.
• Assist with VPN, Wi‑Fi, and printer issues.
• Monitor systems and escalate complex problems.
• Follow IT security policies and data protection.

Skills

Windows OS

macOS troubleshooting

Networking fundamentals

Microsoft 365/Office apps

Remote desktop tools

ServiceNow/Jira/Zendesk

Active Directory

Clear communication

Independent remote work

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Jira

Zendesk

Microsoft 365

Outlook/Teams

Job description

EdgeQ Technologies Private Limited is seeking an IT Support Specialist for a fully remote role across the United States. You will assist end users, troubleshoot hardware and software, manage IT tickets, and ensure smooth operation of IT systems.

The role requires 1–5 years of IT support experience, strong Windows, basic macOS skills, and familiarity with Microsoft 365. Remote work, flexible arrangements, and US-wide coverage are offered.