Senior Desktop Support Specialist — End-User IT

ZT Systems; Georgetown (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Tuition Reimbursement

Job summary

ZT Systems is seeking a Senior Desktop Support Analyst in the United States. The role involves end-user support via phone, remote access, and on-site visits, plus configuring desktops, laptops, printers, and BYOD. You will resolve issues quickly to minimize user impact and support operations with the latest technologies.

Candidates should have 5+ years in a Helpdesk/Desktop environment, A+ certification, Office 365 experience, and PowerShell scripting skills. Travel between sites may be required.

Qualifications

• Associates degree or equivalent with technical certifications and hands-on experience.
• 5+ years in a Helpdesk or Desktop support role.
• Experience with Microsoft Office including O365 and Windows 10+.

Responsibilities

• Provide advanced technical and troubleshooting assistance for hardware, software, and mobile devices.
• Meet and communicate with users, resolve issues promptly and positively.
• Assist in maintaining IT hardware and software asset inventory.

Skills

Customer service

Troubleshooting

Windows 10+ support

Remote support

PowerShell scripting

Office 365

VPN/Wi-Fi knowledge

Time management

Education

Associate's Degree in a technical field

A+ Certification

Tools

Remote Desktop Tools

PowerShell

O365/Office tools

Printer deployment & troubleshooting

Job description

ZT Systems is seeking a Senior Desktop Support Analyst in the United States. The role involves end-user support via phone, remote access, and on-site visits, plus configuring desktops, laptops, printers, and BYOD. You will resolve issues quickly to minimize user impact and support operations with the latest technologies.

Candidates should have 5+ years in a Helpdesk/Desktop environment, A+ certification, Office 365 experience, and PowerShell scripting skills. Travel between sites may be required.