Remote IT Support Specialist - Desktop & End-User Tech

Zillow Group Inc.; United States; Hybrid; USD 28,000 - 44,000; Full time

Job summary

Zillow Group Inc. is seeking an IT Support Specialist to assist with day-to-day desktop computing, imaging, and end-user assistance. You will respond to routine requests, configure devices, and maintain asset records while following security procedures.

This remote, ET-hours role supports Zillow employees across the U.S. and requires a high school diploma and up to 2 years' experience in desktop support. Equity awards are available; base pay varies by location.

Qualifications

• High school diploma or equivalent.
• 0–2 years of experience in desktop support or related technical role.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Respond to and resolve routine desktop support requests for hardware, operating systems, and standard applications.
• Configure, deploy, and decommission laptops, desktops, and peripherals by following imaging, setup, and security procedures.
• Perform basic troubleshooting for network connectivity, printing, and account access issues, documenting steps and outcomes in the ticketing system.
• Complete well-defined maintenance tasks such as software installs, updates, and basic device checks in line with standard operating procedures.
• Maintain accurate asset and configuration information for end-user devices to support inventory tracking and lifecycle management.

Skills

Desktop support

End-user computing

Education

High school diploma or equivalent

Job description

Zillow Group Inc. is seeking an IT Support Specialist to assist with day-to-day desktop computing, imaging, and end-user assistance. You will respond to routine requests, configure devices, and maintain asset records while following security procedures.

This remote, ET-hours role supports Zillow employees across the U.S. and requires a high school diploma and up to 2 years' experience in desktop support. Equity awards are available; base pay varies by location.