IT Support Specialist

Zim Directory; United States; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Retirement savings

Professional development

Remote work

Job summary

We are seeking a motivated IT Support Specialist to join Zim Directory's growing IT team in the United States. The role focuses on delivering technical assistance, troubleshooting hardware and software, and supporting end users across the organization in a fully remote capacity.

The ideal candidate has 1–5 years of IT support experience, strong Windows knowledge, and familiarity with Active Directory, VPN, and ticketing systems.

Qualifications

• 1–5 years of IT Support experience
• Strong knowledge of Windows OS and basic macOS troubleshooting
• Understanding of computer hardware, software installation and configuration
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience with Microsoft 365, Outlook, Teams and Office apps
• Familiarity with remote desktop and troubleshooting tools
• Experience with ticketing systems such as ServiceNow, Jira, or Zendesk
• Basic knowledge of Active Directory and user account management
• Strong communication, analytical and problem-solving skills
• Ability to work independently in a remote environment

Responsibilities

• Provide technical support to employees and end users via email, phone, and remote tools
• Troubleshoot hardware, software, network, and OS issues
• Install, configure and maintain computers, apps and IT equipment
• Assist users with Windows, macOS and Office applications
• Diagnose and resolve issues within SLAs
• Manage IT support tickets and documentation
• Support user account management, password resets and access permissions
• Assist with network connectivity, VPN and printer issues
• Monitor IT systems and escalate complex problems as needed
• Maintain IT asset records and deployment of equipment
• Follow IT security policies and data protection procedures
• Provide clear technical guidance and excellent customer service

Skills

Windows OS

MacOS troubleshooting

Networking fundamentals

Microsoft 365

Ticketing systems

Active Directory

Communication

Independent remote work

Education

Bachelor’s degree in IT/CS

Tools

ServiceNow

Jira

Zendesk

Remote Desktop

VPN tools

Office 365 tools

Job description

Headquarters: United States

IT Support Specialist

Job Title: IT Support Specialist
Location: United States (Remote)
Work Mode: 100% Remote
Experience: 1–5 Years
Salary Range: $45,000 – $75,000 per year (USD)
Employment Type: Full-Time
Job Category: Information Technology / Technical Support

Job Summary

We are seeking a motivated and customer-focused IT Support Specialist to join our growing IT team in the United States. The ideal candidate will provide technical assistance, troubleshoot hardware and software issues, support end users, and ensure smooth operation of IT systems.

This position offers a fully remote work opportunity for qualified candidates across the United States.

Key Responsibilities

• Provide technical support to employees and end users through email, phone, and remote support tools.

• Troubleshoot hardware, software, network, and operating system issues.

• Install, configure, and maintain computers, applications, and IT equipment.

• Assist users with Windows, macOS, Microsoft Office, and other business applications.

• Diagnose and resolve technical issues within established service-level agreements (SLAs).

• Manage IT support tickets and maintain accurate documentation.

• Support user account management, password resets, and access permissions.

• Assist with network connectivity, VPN, Wi-Fi, and printer-related issues.

• Monitor IT systems and escalated complex technical problems when required.

• Maintain IT asset records and support equipment deployment.

• Follow IT security policies and data protection procedures.

• Provide clear technical guidance and excellent customer service.

Required Skills & Qualifications

• 1–5 years of experience in IT Support, Technical Support, or a similar role.

• Strong knowledge of Windows operating systems and basic macOS troubleshooting.

• Understanding of computer hardware, software installation, and configuration.

• Knowledge of networking fundamentals, TCP/IP, DNS, DHCP, and VPN.

• Experience with Microsoft 365, Outlook, Teams, and Office applications.

• Familiarity with remote desktop and troubleshooting tools.

• Experience with ticketing systems such as ServiceNow, Jira, or Zendesk.

• Basic knowledge of Active Directory and user account management.

• Strong communication, analytical, and problem-solving skills.

• Ability to work independently in a remote environment.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• CompTIA A+, Network+, or Microsoft certifications are preferred.

• Experience with cloud-based IT support environments.

• Knowledge of cybersecurity fundamentals and IT best practices.

• Familiarity with Microsoft Azure or Microsoft Entra ID.

• Experience supporting distributed and remote workforces.

Salary & Benefits

• Annual Salary: $45,000 – $75,000 USD.

• Competitive compensation based on experience and skills.

• 100% remote work opportunity.

• Flexible working arrangements.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Retirement savings benefits, where applicable.

• Professional development and certification support.

• Career growth opportunities.

Work Location

United States – Fully Remote

• Candidates from eligible locations across the United States can apply.

• Must be legally authorized to work in the United States.

• Ability to support users across different time zones may be required.

Equal Opportunity Employer: We welcome qualified candidates from diverse professional backgrounds and encourage applications from eligible candidates across the United States.