Remote IT Support Pro — Fast, Friendly Tech Help

Team Car Care / Jiffylube; Cedar Park (TX); Remote; USD 40,000 - 55,000; Full time

Job summary

An automotive service provider is looking for a Remote IT Support Specialist to provide technical assistance to customers. The ideal candidate will possess excellent customer service skills, technical knowledge of computer systems, and the ability to troubleshoot issues remotely. They will be responsible for addressing customer queries, recording resolutions, and collaborating with support teams. Having a background in IT or computer science is essential for this role.

Qualifications

• Proven experience in customer support roles.
• Good understanding of computer systems, mobile devices, and tech products.
• Ability to resolve basic technical issues.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Perform remote troubleshooting through diagnostic techniques.
• Record events and problems, and follow up with customers.

Skills

Tech savvy

Problem-solving

Customer service orientation

Education

BSc/BA in IT, Computer Science or relevant field

Job description

An automotive service provider is looking for a Remote IT Support Specialist to provide technical assistance to customers. The ideal candidate will possess excellent customer service skills, technical knowledge of computer systems, and the ability to troubleshoot issues remotely. They will be responsible for addressing customer queries, recording resolutions, and collaborating with support teams. Having a background in IT or computer science is essential for this role.