Remote IT Support Specialist – Troubleshooting Pro

Talentoma; Evansville (IN); Remote; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health coverage

401(k)

Paid leave

Stipends

Job summary

Talentoma is seeking a Technical Support Specialist to resolve common computer, software, and connectivity problems through remote technical support. You will work within the IT support team under a team lead and coordinate with users and senior technicians.

This role is fully remote and allows work from home in Indiana, United States, with a 40-hour weekly commitment. You will review tickets, guide users through checks, and document steps clearly.

Qualifications

• Experience providing help desk support to nontechnical users.
• Ability to explain technical steps in plain language and write concise summaries.

Responsibilities

• Review incoming tickets and inquiries via the IT help desk.
• Guide users through approved checks for access, settings, and connectivity.
• Escalate unresolved issues to senior technicians when needed.
• Maintain clear, complete notes for handoffs and future reference.
• Follow up with users to confirm issue resolution and closure.

Skills

Windows 10

Windows 11

Browser settings

Remote diagnosis

Troubleshooting

Education

High school diploma or equivalent

Tools

Freshservice

Job description

Talentoma is seeking a Technical Support Specialist to resolve common computer, software, and connectivity problems through remote technical support. You will work within the IT support team under a team lead and coordinate with users and senior technicians.

This role is fully remote and allows work from home in Indiana, United States, with a 40-hour weekly commitment. You will review tickets, guide users through checks, and document steps clearly.