Tier 2 IT Support & Network Expert

SJ Mobilita; Manchester (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

An IT services provider located in Manchester, Connecticut, is looking for an experienced IT Support Specialist. Responsibilities include diagnosing hardware, software, and network issues, managing user accounts in Active Directory, and providing mentorship to help desk staff. Candidates should have 2-4 years of experience in IT support, knowledge of Windows/macOS, Microsoft 365, and familiarity with Managed Service Provider environments. Relevant certifications are preferred.

Qualifications

• 2-4 years of experience in IT support or help desk roles.
• Prior experience in a Managed Service Provider (MSP) environment is highly desirable.
• Strong knowledge of Windows/macOS, Microsoft 365, Active Directory, and Azure AD.

Responsibilities

• Diagnose and resolve complex hardware, software, and network issues.
• Manage and maintain user accounts and security policies.
• Troubleshoot connectivity issues across networking protocols.

Skills

IT support experience

Customer service

Problem-solving

Education

Bachelor's degree in Information Technology

CompTIA A+

Network+

Security+

Microsoft Certified Professional (MCP)

Tools

Active Directory

Microsoft 365

Remote Monitoring and Management (RMM) tools like DATTO

Job description

An IT services provider located in Manchester, Connecticut, is looking for an experienced IT Support Specialist. Responsibilities include diagnosing hardware, software, and network issues, managing user accounts in Active Directory, and providing mentorship to help desk staff. Candidates should have 2-4 years of experience in IT support, knowledge of Windows/macOS, Microsoft 365, and familiarity with Managed Service Provider environments. Relevant certifications are preferred.