Remote IT Support Specialist Level 1

Freelance Latin America; United States; Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Fully remote work environment

Training and onboarding support

Career growth opportunities

Job summary

Freelance Latin America seeks a tech-savvy IT Support Level 1 professional to deliver remote support for a U.S.-based organization. You will troubleshoot common issues, manage tickets, and document steps while escalating complex problems when needed.

The role emphasizes clear communication, initiative, and process improvement within a flexible, collaborative environment. Remote work with potential expansion to part-time and full-time as needs grow.

Qualifications

• Basic administration knowledge of Microsoft 365, Google Workspace, or AWS.
• Basic troubleshooting knowledge across Windows, Linux, and macOS environments.
• Familiarity with remote connection/support software and ticketing systems.
• Excellent verbal and written communication skills.
• Ability to diagnose and resolve basic technical issues.
• English and Spanish proficiency.
• Willingness to complete a criminal background check.

Responsibilities

• Provide Level 1 troubleshooting for Windows, Linux, macOS, Windows Server and related environments.
• Support the administration of Microsoft 365 and Google Workspace Enviroment.
• Perform remote software installation, configuration, and management.
• Assist with local network administration, IP addressing, and basic networking issues.
• Troubleshoot common technical issues, including software installation, password recovery, and hardware verification.
• Manage support tickets, maintain accurate ticket activity, and document troubleshooting steps and solutions.
• Assist with email filtering, DNS configuration, and IT security tools.
• Support backup, firewall, virtualization, server, and cloud service administration.
• Use remote connection and support platforms to troubleshoot user issues.
• Maintain technical and company documentation in knowledge management platforms.
• Use scripting or programming knowledge, when applicable, to help automate routine tasks.
• Escalate incidents to higher-level technical support when a resolution is not available at Level 1.
• Help review, clean up, and improve existing IT processes and technology workflows.
• Deliver professional and customer-focused support while maintaining clear communication with users and internal team members.

Skills

Troubleshooting

Communication skills

English & Spanish

Teamwork / independence

Tools

Microsoft 365

Google Workspace

AWS

Remote access tools

Ticketing systems

Job description

Freelance Latin America seeks a tech-savvy IT Support Level 1 professional to deliver remote support for a U.S.-based organization. You will troubleshoot common issues, manage tickets, and document steps while escalating complex problems when needed.

The role emphasizes clear communication, initiative, and process improvement within a flexible, collaborative environment. Remote work with potential expansion to part-time and full-time as needs grow.