Remote IT Support Pro — Flexible Hours & Global Impact

Hired; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Hired is seeking an IT Support Specialist to provide remote technical assistance for end-users. The role focuses on diagnosing and resolving hardware, software, and network issues to keep operations running smoothly for a remote workforce.

You will handle ticket queues, configure laptops and mobile devices, and work with teams to fix recurring issues. This remote position offers flexible hours and the ability to work from anywhere within the United States.

Qualifications

• Minimum 2 years of IT support or help desk experience.
• Proficiency with Windows and macOS and common productivity apps.
• Experience with remote support tools (TeamViewer, AnyDesk).
• Strong troubleshooting and problem-solving abilities.
• Excellent written and verbal communication for non-technical users.

Responsibilities

• Provide remote technical assistance to end-users and resolve tickets.
• Set up, configure, and maintain laptops, desktops, and mobiles.
• Prioritize service desk tickets according to SLAs.
• Document issues and solutions in the ticketing system.
• Collaborate with cross-functional teams to address recurring problems.

Skills

IT support experience

Windows/macOS

Remote desktop tools

Troubleshooting

Communication

Tools

TeamViewer

AnyDesk

Job description

Hired is seeking an IT Support Specialist to provide remote technical assistance for end-users. The role focuses on diagnosing and resolving hardware, software, and network issues to keep operations running smoothly for a remote workforce.

You will handle ticket queues, configure laptops and mobile devices, and work with teams to fix recurring issues. This remote position offers flexible hours and the ability to work from anywhere within the United States.