Remote Level 1 IT Helpdesk Analyst

Hidden Jobs; United States; Remote; USD 21,000 - 29,000; Full time

Benefits offered by this job

Remote, full-time

Hourly pay $18.00

Medical, dental, and vision insurance

401(k) retirement plan access

Paid sick leave and other paid timeOff

Job summary

Hidden Jobs is seeking a remote, full-time IT Support Specialist to provide Level 1 end-user support across a global organization. You will troubleshoot hardware, software, and access issues, respond via phone, email, and chat, and document tickets to ensure timely resolution.

The role requires a morning shift and strong customer service skills. Responsibilities include troubleshooting, password resets, and escalating complex cases with detailed notes.

Qualifications

• 6–12 months in service desk or tech support
• 6–12 months of customer service experience
• High school diploma or GED
• Availability to work Weekdays 5:00am–1:30am EST
• Strong troubleshooting and communication skills

Responsibilities

• Provide general IT end-user support and first-level troubleshooting across hardware, software, and access issues
• Reset passwords, diagnose problems with laptops, desktops, tablets, printers, and proprietary applications, and answer procedural how-to questions
• Document, categorize, and close tickets while escalating unresolved cases with strong supporting details
• Prioritize tickets based on impact and urgency and recommend process improvements
• Maintain a working knowledge of service desk procedures, products, and services to grow with the role

Skills

Troubleshooting

Documentation

Written comms

Oral comms

Customer service

Education

High school diploma or GED

Job description

Hidden Jobs is seeking a remote, full-time IT Support Specialist to provide Level 1 end-user support across a global organization. You will troubleshoot hardware, software, and access issues, respond via phone, email, and chat, and document tickets to ensure timely resolution.

The role requires a morning shift and strong customer service skills. Responsibilities include troubleshooting, password resets, and escalating complex cases with detailed notes.