Remote IT Support Specialist — Help Desk Pro

Burjline Builders; New York (NY); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Competitive hourly pay

Remote work

Flexible scheduling

Paid training

Health, dental, and vision insurance

Paid time off and company holidays

Retirement savings plan

Professional development and certific

Career advancement opportunities

Job summary

Burjline Builders is seeking a knowledgeable IT Support Specialist to join our growing remote team. You will diagnose and resolve hardware, software, and network issues for employees and customers while delivering outstanding service.

The ideal candidate communicates well, troubleshoots efficiently, and handles tickets from initialization to resolution. This role offers remote work with flexible scheduling and paid training, plus benefits.

Qualifications

• 1–2 years of IT support or help desk experience.
• Experience with Windows, Microsoft 365, Active Directory, VPNs, and remote support tools.
• Basic networking knowledge: TCP/IP, DNS, DHCP, and Wi‑Fi troubleshooting.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication.
• Ability to work independently in a remote environment.
• Strong organizational and time-management skills.

Responsibilities

• Provide first-level technical support via phone, email, live chat, and remote desktop.
• Troubleshoot and resolve hardware, software, OS, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Assist users with Windows, Microsoft 365, and cloud-based apps.
• Create, track, and resolve support tickets with documented steps.
• Configure user accounts, passwords, and access permissions.
• Escalate complex issues to senior IT staff when needed.
• Perform routine updates and security patches.
• Assist with onboarding/offboarding and equipment preparation.
• Maintain IT asset inventory and compliance with security policies.
• Deliver excellent customer service while meeting response/resolution goals.

Skills

Windows

Microsoft 365

Active Directory

VPNs

Remote support tools

Networking basics

Troubleshooting

Communication

Education

High school diploma or equivalent

Associate's or Bachelor's degree in IT/CS or related field

Tools

Jira

Zendesk

Freshservice

ServiceNow

macOS support

iOS/Android support

Job description

Burjline Builders is seeking a knowledgeable IT Support Specialist to join our growing remote team. You will diagnose and resolve hardware, software, and network issues for employees and customers while delivering outstanding service.

The ideal candidate communicates well, troubleshoots efficiently, and handles tickets from initialization to resolution. This role offers remote work with flexible scheduling and paid training, plus benefits.