Remote Live Chat Support Specialist

Burjline Builders; Los Angeles (CA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Flexible remote work

Career development

Diversity & inclusion

Job summary

Burjline Builders is seeking motivated individuals to join our remote customer service team. In this role you will assist clients via phone, email, or chat, resolve inquiries, and help manage accounts from home.

You will use your communication and research skills to deliver exceptional support, participate in training sessions, and contribute to ongoing process improvements while enjoying flexible hours and a collaborative, inclusive work environment.

Qualifications

• High school diploma or equivalent; customer service experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and research abilities.
• Ability to manage multiple inquiries efficiently and effectively.
• Proficiency with computers and familiarity with customer service software and tools.
• Self-motivated with a proactive attitude and a strong work ethic.
• Ability to work independently and as part of a team in a remote environment.
• Adaptability and willingness to learn new systems and processes.
• Prior experience in customer service or a related field is preferred but not required.

Responsibilities

• Engage with customers via phone, email, or chat to address their questions and concerns.
• Use your research skills to find solutions quickly and accurately.
• Collaborate with team members and supervisors to improve service quality.
• Stay informed about our products and services to provide up-to-date assistance.
• Participate in team meetings and training sessions to enhance your skills.

Skills

Verbal & written communication

Problem solving

Research skills

Multitasking

Remote work

Education

High school diploma

Tools

CRM software

Job description

Burjline Builders is seeking motivated individuals to join our remote customer service team. In this role you will assist clients via phone, email, or chat, resolve inquiries, and help manage accounts from home.

You will use your communication and research skills to deliver exceptional support, participate in training sessions, and contribute to ongoing process improvements while enjoying flexible hours and a collaborative, inclusive work environment.