Help Desk Specialist I — Remote IT Support

emergemarket.com; Renton, Northern (WA, KY); Hybrid; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, and Vision for depend

HSA/FSA plans

Life Insurance

Employee Assistance Program

Wellness Program

PTO plan for full-time benefited

Retirement Plan with Employer Match

Job summary

HealthPoint is seeking an IT Helpdesk Specialist to provide first-line support for computer systems, software and hardware. You will respond to inquiries by phone, email or ticketing system and assist internal staff, including remote workers.

Compensation is dependent on skills and experience. You will manage accounts through Active Directory, troubleshoot Microsoft Office and Windows, install software, and participate in hardware upgrades.

Qualifications

• High School Diploma or equivalent; 2 years of IT support experience preferred.
• Excellent verbal and written communication; customer service oriented.
• Ability to troubleshoot across hardware, software and networked printers.

Responsibilities

• Take inbound IT Helpdesk calls regarding hardware and software problems.
• Provide technical support to internal employees, including remote staff.
• Setup and maintain user accounts via Active Directory.
• Troubleshoot Microsoft Office, Windows OS and desktop issues.
• Install software and assist with upgrades as needed.

Skills

Technical support

Phone support

Active Directory

Microsoft Office

Windows OS

Remote support

Education

High School Diploma or equivalent

Tools

Active Directory

Exchange

Job description

HealthPoint is seeking an IT Helpdesk Specialist to provide first-line support for computer systems, software and hardware. You will respond to inquiries by phone, email or ticketing system and assist internal staff, including remote workers.

Compensation is dependent on skills and experience. You will manage accounts through Active Directory, troubleshoot Microsoft Office and Windows, install software, and participate in hardware upgrades.