Remote IT Support Specialist — Global Coverage, Bay Area Travel

Verda; United States; Hybrid; USD 59,000 - 70,000; Full time

Benefits offered by this job

Cash and equity compensation

Local benefits

Job summary

Verda is building a global AI cloud and seeks an IT Support Specialist to keep our people productive by ensuring day-to-day technology works reliably and securely. You will be the first contact for internal IT issues, owning requests from report to resolution and knowing when to escape.

This on-site style role covers devices, identity and access, collaboration tools, and onboarding, with opportunities to influence processes and tooling as Verda grows.

Qualifications

• Experience in IT support or service desk in a fast-moving environment.
• Experience supporting end users internationally.
• Hands-on with laptops and OS (macOS/Windows/Linux).
• Experience with identity and access management and MFA.

Responsibilities

• Provide timely, high‑quality IT support to Verda employees worldwide for hardware, software, accounts, and access.
• Set up, configure, and troubleshoot laptops, mobiles, peripherals, and meeting-room equipment.
• Act as on-site IT presence for the US office and assist office tech needs as the team grows.
• Facilitate onboarding, offboarding, and role changes, including device provisioning and access requests.
• Support security in identity and access management to ensure correct access.
• Troubleshoot issues across OS, networks, collaboration tools, VPNs, printers, and SaaS apps.
• Maintain asset inventory, device records, and support documentation.
• Escalate complex issues while owning communication and follow-up.
• Identify recurring issues and improve support processes and self-service docs.

Skills

IT support

Global environment

Laptops & OS

Identity & access mgmt

SaaS tools

Networking basics

Tools

Endpoint management tools

Job description

Verda is building a global AI cloud and seeks an IT Support Specialist to keep our people productive by ensuring day-to-day technology works reliably and securely. You will be the first contact for internal IT issues, owning requests from report to resolution and knowing when to escape.

This on-site style role covers devices, identity and access, collaboration tools, and onboarding, with opportunities to influence processes and tooling as Verda grows.