Senior Technical Support Engineer - Enterprise, On-Site

Verkada; San Mateo (CA); On-site; USD 70,257 - 82,656; Full time

Benefits offered by this job

Healthcare programs

Wellness/fitness benefits

Paid parental leave policy

Flexible PTO

Healthy lunches provided daily

Job summary

Verkada is seeking a Senior Technical Support Engineer at their San Mateo, CA headquarters. In this role, you will troubleshoot complex systems, manage customer issues, and collaborate with Engineering and Product teams. Ideal candidates have a strong background in technical support and network fundamentals.

With a focus on problem-solving and effective communication, you'll work to enhance customer satisfaction and support team growth, while enjoying comprehensive wellness benefits and a competitive salary package.

Qualifications

• 2+ years of professional experience in a Technical Support Engineering or related technical role.
• Strong understanding of network fundamentals.
• Ability to communicate complex technical matters both orally and in writing.

Responsibilities

• Full-stack troubleshooting of the entire Verkada platform.
• Provide best practice design and installation expertise.
• Own customer issues from creation to resolution.

Skills

Network fundamentals

Problem-solving skills

Communication

Technical Support Engineering experience

Education

Bachelor’s or Master’s degree in technical discipline

Tools

Linux

APIs

Python

Job description

Verkada is seeking a Senior Technical Support Engineer at their San Mateo, CA headquarters. In this role, you will troubleshoot complex systems, manage customer issues, and collaborate with Engineering and Product teams. Ideal candidates have a strong background in technical support and network fundamentals.

With a focus on problem-solving and effective communication, you'll work to enhance customer satisfaction and support team growth, while enjoying comprehensive wellness benefits and a competitive salary package.