Remote IT Support Specialist for Global AI Cloud

Verda; San Francisco (CA); Remote; USD 59,000 - 70,000; Full time

Benefits offered by this job

Cash and equity compensation

Local benefits

Global team

Job summary

Verda is building a global IT backbone. We’re seeking an IT Support Specialist to keep our employees productive with reliable and secure technology.

You’ll be the first point of contact for internal IT issues and own requests from report to resolution, supporting devices, access, collaboration tools, and onboarding. This hands-on role covers hardware, software, identity management, and office tech across our growing US team, with opportunities to improve processes and tooling for scalable IT

Qualifications

• Experience in IT support, service desk, workplace technology, or a similar hands-on IT role.
• Experience supporting end users in a fast-moving, international environment.
• Hands-on experience with laptops, operating systems (macOS/Windows/Linux).
• Experience with identity and access management (users, groups, permissions, MFA).
• Familiarity with SaaS and collaboration tools such as Google Workspace, Microsoft 365, Slack, and video-conferencing tools.
• Sound networking fundamentals for troubleshooting connectivity, Wi-Fi, VPN, DNS, and access issues.
• Methodical troubleshooting: gather info, test, document, and communicate.
• On-site support for office-based employees and travel within Bay Area.

Responsibilities

• Provide timely, high-quality IT support to Verda employees across the globe in hardware, software, accounts, and access.
• Set up, configure, maintain, and troubleshoot laptops, mobile devices, peripherals, meeting-room equipment, and office IT.
• Act as the on-site IT presence for the US office and workplace technology needs as the team grows.
• Facilitate onboarding, offboarding, and role changes, including device provisioning and access requests.
• Support security in identity and access management, ensuring proper access levels.
• Troubleshoot OS, networks, VPNs, printers, and SaaS applications.

Skills

IT support

Service desk

End user support

English skills

Problem solving

Ownership

Tools

Google Workspace

Microsoft 365

Slack

Video conferencing

Job description

Verda is building a global IT backbone. We’re seeking an IT Support Specialist to keep our employees productive with reliable and secure technology.

You’ll be the first point of contact for internal IT issues and own requests from report to resolution, supporting devices, access, collaboration tools, and onboarding. This hands-on role covers hardware, software, identity management, and office tech across our growing US team, with opportunities to improve processes and tooling for scalable IT